Add / Lost Connection Trends

The Add/Loss Driver Graph allows customers to observe the net growth/deterioration of their program. In v9.1.0, Zendrive has updated certain data definitions and timeframes to enable a more intuitive customer experience.

The improved Add/Loss Driver Graph widget displays only new connections and lost connections. Active connections indicate positive values, while lost connections indicate negative values, as shown in the following screenshot:

1. Active Connection: A driver is considered an ‘Active Connection’ if the driver has taken at least 1 trip in the last 30 days.

2. Dropped Connection: A driver is considered a ‘Dropped Connection’ if there have been no recorded trips for 30 full days. On the 31st consecutive day of no recorded trip, the driver’s status moves into the ‘Dropped Connection’ status. This is true if the dropped connection drivers were considered as active drivers (the DriverID has a first date of travel associated with it) at any point.

This widget allows customers to understand the health of their telematics program, in order to quickly see if the program is growing as expected over time.

Why is it Important?

Understanding the net growth trajectory of a telematics program is critical to obtaining the larger view of a telematics program's health. The Zendrive SDK requires a constant connection and all permissions to be turned on in order for the product to work. Drivers who disable app permissions tend to fall out of the program. Looking at active vs. lost connections helps insurers understand if their program is growing as expected. This information can be used to determine the success of marketing and re-engagement campaigns as well.