v9.0, 9.1.0 and 9.1.1 Release Notes

Zendrive Dashboard v9.1.1 (Patch) Released On Released on 9th June 2022

The Zendrive Dashboard release v9.1.1 comprises the following release highlights:

1. In the Commercial Lines space, whenever a collision occurs, an email is sent to multiple stakeholders. In the Dashboard v9.1.0, this communication link was broken and has now been fixed in v9.1.1.

2. The Device Breakdown widget, located at the bottom of the Operations page, displays the breakdown of the number of users using Android devices and iOS devices. In the Zendrive Dashboard v9.1.0, this widget's tooltip was displaying '0' as the device breakdown value. This issue has been fixed in the Dashboard v9.1.1.

3. Dashboard users can now use the drop-down arrow in the Device Breakdown Trends widget to select Android, iOS or All to view user device trends, as shown in the following screenshot:

4. Background Restriction permissions has been added to the Device Status widget in the Driver Details page, as shown in the following screenshot:

5. Commercial Lines Dashboard users can now view collisions page at the fleet level.

Zendrive Dashboard v9.1.0 Released On 1st June 2022

The Zendrive Dashboard Release v9.1.0 comprises the following highlights:

1. The custom date selector has been modified in the Operations page. Customers can now apply Day/Week/Month filters in the Drivers page as well.

2. Customers can now view a breakdown of the phone models most commonly used by users.

3. Personal Lines Administrators can now create a new Product Manager role.

4. Commercial Lines Administrators can now create and update several user roles and assign permissions.

5. Connectivity Reports are now available only for the immediate date, and not for a custom date range.

6. The Add/Loss Driver Graph has been simplified to only show total Active and Dropped connections over time.

1. New Custom Date Selector Added To the Operations Page

For the Operations Manager and other roles using the Operations page, custom date selection is currently limited to the last 90 days (will soon be updated to 6 months), as shown in the following screenshot:

Note: In the Overview, Collisions and Operations pages, custom date selection is limited to the last 6 months.

2. Display Breakdown of Most Commonly Used Device Types

On the Operations Page, Zendrive customers can see a breakdown of the top 6 most commonly used device types in their program, as shown in the following screenshot:

The Device breakdown widget indicates the exact number of a device type in the customer’s program, along with the percentage of authenticated users owning the device. In this widget, click the View Trends link at the bottom-right to see the device usage trends, as shown in the following screenshot:

3. Creating A Managerial Role In Personal and Commercial Lines

Both Personal and Commercial Lines Account Administrators can now create new managerial roles based on their requirements, and specify pertinent information for each role, as follows:

1. Click the three vertical dots at the corner of Dashboard screen to open the Admin menu, as shown in the following screen:

2. Click the Settings link to open the Settings page.

3. In the Settings page, navigate to the Managers tab on the left pane.

4. Click the Add button, to see the Add Team Member dialog, as shown below:

5. Select the role type from the Role drop-down list; in this case, Product Manager.

6. Select the role to which you want to assign the designated permissions.

7. Click Save Changes to save the new Product Manager details.

5. Connectivity Reporting Improvements

The Lost Connection Report and Permissions Report will display driver information from the current date rather than the date set in the custom date selector.

• The Lost Connection Report will include lost drivers over the last 6 months from the current date.

• The Permissions Report will include drivers with unhealthy permissions in the last 7 days from the current date.

6. Updates to Add/Loss Driver Graph

The Add/Loss Driver Graph allows customers to observe the net growth/deterioration of their program. In v9.1.0, Zendrive has updated certain data definitions and timeframes to enable a more intuitive customer experience.

The streamlined Add/Loss Driver Graph widget displays only new connections and lost connections. New connections indicate positive values, while lost connections indicate negative values.

1. Active Connection: A driver is considered an ‘Active Connection’ if the driver has taken at least 1 trip in the last 30 days.

2. Dropped Connection: A driver is considered a ‘Dropped Connection’ if there have been no recorded trips for 30 full days. On the 31st consecutive day of no recorded trip, the driver’s status moves into the ‘Dropped Connection’ status. This is true if the dropped connection drivers were considered as active drivers (the DriverID has a first date of travel associated with it) at any point.

Zendrive Dashboard v9.0 Release Notes

The Zendrive Dashboard release v9.0 comprises the following release highlights:

1. Geofence Creation (Commercial Lines only): Provides the ability for Commercial Lines Insurers to create a geofence boundary for their fleet customers.

2. Add/Loss Connection Trends: A new widget in the Operations Page that shows new drivers versus lost drivers.

3. Downloadable Connectivity Reports: Two new reports that help insurers to keep track of drivers and their connectivity.

4. Time in Snooze Mode: Driver’s details now displays how long a driver’s phone has been in ‘Snooze Time’.

1. Geofence Creation (Commercial Lines only)

Commercial line insurers typically charge lower premiums for fleets that operate within a 50 mile radius than fleets that operate within a greater operating radius. Using the Geofence Creation feature, Commercial Lines Insurers can create a set geofence boundary for their fleets.

In the Geofences Dashboard module, the CL PM can do the following:

1. Select a fleet customer from the list displayed.

2. Set geofence for the selected customer.

3. Edit and view radius of service for selected fleet customer.

4. Obtain scheduled reports of geofence breaches by request.

To Add a Geofence

The following screenshot shows the Geofence feature in the Commercial Lines Product Manager (CL PM) interface of the Zendrive Dashboard, v9.0. Clicking the Geofences tab in the left panel opens the Geofence window, as shown below:

To add a Geofence, the user clicks the ADD GEOFENCE button on the top right-hand corner of the Geofences page. A new Geofence window opens, as shown in the following screenshot:

2. Downloadable Connectivity Reports

In Zendrive Dashboard v9.0’s Operations page, the user can download the following two kinds of reports:

• Lost Connections: This report provides a list of drivers who have not captured a trip in the last 30 days, after a history of having captured trips previously. This report allows insurers to better diagnose why trips aren’t being captured. They can question if the drivers just turned off their apps, or did not make trips at all, and take the appropriate course of action to try and get them reconnected.

• Permissions: This report provides a list of drivers whose heartbeat has been offline for at least 5 of the last 7 days. The report displays data for the last 7 days. This gives insurers the information they need to get customers reconnected and provide personalized, relevant messaging to re-engage them.

The following screenshot displays the two report options which can be accessed by clicking the REPORT button on the top right-hand corner:

3. Add/Loss Connection Trends

The Operations Page now shows a new widget called Add/Loss Connection, at the bottom right-hand corner of the Operations page (as shown in the above screenshot). This widget displays the the count of new and reactivated drivers versus lost drivers over time. This widget illustrates the overall growth trajectory of an insurer’s program, by comparing new drivers versus inactive or lost drivers. The Add/Loss Connection widget displays the following information at the bottom of the report:

• New Connection: The number of drivers who have recorded their very first trip.

• Re-Activated Connection: The number of drivers who have recorded their first trip after having no trips over the previous 30 consecutive days.

• Total Added Connection: The total numbers of New Connection and Re-Activated Connections.

• Dropped Connection: The number of drivers who have not captured a trip in the past 30 days after having recorded a trip once.

• Growth Trend: The trend-line depicting the difference between Total Added Connections and Dropped Connections.

This widget allows customers to understand the health of their telematics program, in order to quickly see if the program is growing as expected over time.

4. Display Time in Snooze Tracking

The ability to snooze trip tracking was introduced in SDK v8.0. Insurers who implemented this feature can now see how long a driver has been in snooze mode over the selected timeframe. The snooze feature allows drivers to have the SDK temporarily stop tracking their trips without needing to disable their phone permissions or uninstall the app.

The following screenshot shows the Drivers page, which displays a column for SnoozeTime.

Clicking a driver’s name shows the driver details which includes the Snooze Time entry, as shown in the following screenshot: